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Waterhole Software has experience working with law enforcement agencies across the nation. We understand that although most agencies face many of the same problems with technology and system integration, every agency has unique needs. Waterhole Software believes in taking a customized approach when working with law enforcement. Contact us today to learn more about how Waterhole Software can help your agency take advantage of technology to improve officer and community safety.
CAD
Waterhole Software recognizes that law enforcement computer aided dispatch (CAD) systems are the key to an agency’s efficiency and response to the community. We also understand that the acquisition process and integration of CAD systems can be an overwhelming experience for agencies of all sizes. Waterhole Software offers consultant services to all law enforcement agencies from needs assessments to RFI and RFP development to overseeing system implementation and integration. Our goal is to help your law enforcement agency make informed decisions and parallel those decisions based on your agency’s needs.
RMS
A records management system (RMS) is the backbone for most law enforcement agencies. Waterhole Software offers specialized consultant services to all law enforcement agencies specifically for RMS. We will help you maximize your existing RMS, identify a new RMS that will fit your agency’s needs, and help you integrate your RMS with other systems within your agency or with another jurisdiction. Similar to the services we offer for CAD, Waterhole Software also offers consultant services to all law enforcement agencies from needs assessments to RFI and RFP development to overseeing system implementation and integration.
Technology Strategic Planning
The process of developing, implementing, and maintaining a technological strategic plan is a significant first step toward resolving many of the technology issues agencies face. A strategic plan is created like a house. It should be built from the ground up and provide a solid foundation for future technologies to sit upon. To this end, our approach to developing a strategic plan for our clients is to start with establishing a baseline understanding through research. Interviews are conducted at every level of the organization that uses technology on a daily basis. This exercise accomplishes many things. First, it ensures that the strategic plan will incorporate the realities of your agency – there is nothing like talking to an officer during a four hour ride-along to bring the realities of policing to light. Second, it builds user buy-in. When the strategic plan is ultimately unveiled and implemented, there is a greater likelihood of adoption if practitioners know it has been developed based on their input and ideas. Finally, incorporating their workflow into business process models allows systems analysts to figure out exactly where technology can be applied to streamline and improve an existing business process. Collectively, these models serve as the basis for process reengineering efforts that elevate the organization as a whole.
Staff Augmentation
With technology and law enforcement needs evolving rapidly, it is critical to have the necessary personnel on board to oversee the department's daily operations. Waterhole Software specializes in staff augmentation. We will help your agency identify the right person to carry out your department's mission.
License Plate Readers
There is a trend sweeping the nation on license plate reader (LPR) technology. LPR offers a quick return on investment for most departments and the use-cases for this technology are expanding at a rapid pace. With this new and exciting technology being implemented in several jurisdictions nationwide, we recognize the need for agencies to secure guidance about what their use-cases and policies should be for their LPR acquisition.
Web 2.0
Social Networking is a phenomenon that is sweeping the nation and law enforcement agencies are increasingly using social networking sites such as Twitter, Facebook, and MySpace for investigative purposes, recruitment/background checks, and community outreach/policing. Waterhole Software is at the cutting edge of identifying ways law enforcement agencies can incorporate Web 2.0 in everyday operations.
Contact us today for consultation about these technologies or if you have any other general questions about technology and system integration.
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